To ensure a timely response to your e-mail, it is important that all of the fields are filled out correctly. Please list correct phone numbers as we sometimes contact our customers by phone. If you are requesting parts or have functional questions, please let us know the complete model number and serial number of the machine, as well as where and when it was purchased. Providing us the key number and quantity of parts needed also helps in the process. Thank you for your patience and understanding.To ensure a timely response to your e-mail, it is important that all of the fields are filled out correctly. Please list correct phone numbers as we sometimes contact our customers by phone. If you are requesting parts or have functional questions, please let us know the complete model number and serial number of the machine, as well as where and when it was purchased. Providing us the key number and quantity of parts needed also helps in the process. Thank you for your patience and understanding.